Returns & Refunds Policy
Due to the perishable nature of our freshly baked donuts, we generally cannot accept returns; however, we are committed to ensuring your satisfaction and will provide replacements or refunds for any quality issues or delivery errors.
Contact Support
Notify our customer care team within 2 hours of receiving your order if there are any issues with your donuts.
Provide Proof
Submit a clear photograph of the product and the packaging to help our kitchen team investigate the concern.
Assessment
Our team will review your request immediately to determine if a full refund, partial credit, or redelivery is appropriate.
Resolution
Approved refunds are processed back to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing